Customer Testimonials
Great, fast service. Brought my truck in for an active recall. Had it back by the end of the day.
Very friendly and helpful. I would definitely recommend coming here. Fast and efficient service you will love.
Very professional staff. Excellent customer service then keep you updated on the progress of your car. Always a pleasure dealing with Paul.
I had a great experience with my Jeep service and recall appointment. Hilbert was the one who assisted me, and he was extremely professional, helpful, and courteous throughout the entire process. He kept me informed and made sure everything was handled smoothly. I really appreciated his excellent customer service and the way he made the whole experience easy and stress-free. Thank you, Hilbert!
Service was great, Paul was a great adviser, and looked into my issues in detail
Always excellent care from service managers (Paul) to completion of the service. Work always satisfactorially explained and updated during the process.
Paul goes above and beyond. He found a few other things that needed fixing with his careful examination, that happened to be covered with my extended warranty.
:Paul is the best service advisor. He is super knowledgeable, kind and gets the job done right the first time.
Paul is my go to guy. He is knowledgeable, honest, and friendly. Always 100% satisfaction.
The service department is horrible! The service writers are poorly trained as well as
the mechanics. Every time I have brought my van in for service they have either screwed it up or forgot to do something. And clearly nobody checks the vehicle over to make sure everything is done and done right before returning it to the customer. On my last visit I had some recall service done and the repair ticket indicated that they were to do a multipoint inspection including checking the tire pressures. They did the recall work but failed to do the inspection. On top ... Read More DealerRater - Sep 25, 2026
Eder was great. Great communication. And ride was provided one way. Service was long though.
service is always good and on time.....Paul always let me know the time it takes to do the job....
Love Glendale DCJR. Got an oil change and tire rotation done. Was able to get it in quickly and they got the job done in the time they said it would be. Roger was great and communicative.
Great Service. Honest. Friendly. Trustworthy. Its why I come back time and time again. Thanks
Paul and the team were very nice and they did a lot of work on my car. I appreciate that I was given a loaner while my car was being serviced. I appreciate that the car was fully inspected and additional issues were noted that were repaired under warranty. Thank you guy!
Everything was taking care of accordingly …the service dept was very helpful and considerate…repair is done perfect
Service Advisors are knowledgeable, they listen to you, and are respectful of your situation. Their goal is absolutely geared towards excellent customer service and they deliver. In addition, they are happy to discuss the pros & cons of what is critically needed and what can wait. Grade: A+.
I had a wonderful experience getting my car serviced and new tires installed. The entire process was smooth, professional, and easy from beginning to end. They took great care of my car, explained everything clearly, and made sure everything was done properly. My car feels amazing with the new tires, and I couldn’t be happier with the service. I truly appreciate the quality of the work and the excellent customer service. I left feeling completely satisfied and confident that my car was well taken care of. Highly recommend!
Ruben and his team were great to work with. With being a cross-country buyer, Ruben stayed in constant communication and went above and beyond to make sure my wife's Jeep buying experience was seamless. He made special efforts in making sure her new jeep was delivered just before our big camping trip so she could drive it and go 4-wheeling. Thanks again Ruben!
Marvin is extremely professional, kept in touch thru the process. Everything went smooth all thanks to him. I highly recommend this service center
I took my 2026 RAM truck in for an oil/filter change and asked them to top up all my fluids as I'm about to drive to the east coast. I reiterated this to the service advisor who confirmed before and after the service that the fluids were topped up. When the truck was brought around for pick up I popped the hood...and low and behold the fluids had not been touched! I told the service advisor who had the mechanic come out to top up the engine and turbo coolants. I just pray that the oil and filter ... Read More DealerRater - Sep 11, 2026
Outstanding customer service by the service personnel, Marvin answered ally questions and concerns, vehicle was ready on time
No customer service. Car had to be brought in twice. Wait time was too long. Was quoted 2 days and it took 4. No sense of urgency or care. I asked for the car to be ready at pick up because I had to get my daughter and he said it was “right here waiting”. I proceeded to wait 20 minutes when I got there for someone to get my car. Horrible dealership.
Wonderful service, thanks so much. I was well taken care of and was called to update progress on the work
It’s a friendly place but can’t fix my 2924 Cherokee I just got a year and a half ago new
Angelo was very open and transparent about the vehicle transaction. And Brian in finance was extremely helpful and honest about the financing options
The wrong oil was put in my engine during an oil change. At the drop off a sheet of paper was printed with the wrong oil listed in the quote. I told the adviser it is the wrong oil and he assured me they will go with what the VIN number requires. When I was picking up the car the wrong oil was still listed on final receipt. They verified the wrong oil was placed in my truck engine. Avoid changing oil at dealer. They either put the wrong one or overfill.
Great customer service. short wait time as always. They explain everything well including the charges.
I could not have asked for a better experience with Glendale DCJR! As everyone knows, the buying/leasing process is a HEADACHE. However, after a whole day with another dealership, I gave a call to Glendale DCJR and we had a deal within 30 min! This team is so personable and wants to right by their customers. A special thanks to Oscar, Rueben, and Brian for making my first leasing experience so easy and special!
I've been a customer since 2015 and have always gotten great service from Paul. He's always thorough and always exceeds my expectations.
The service team at Jeep on Brand have always been top tier. My service technician Paul has always taken the very best care of me.
Thank you for the service . Was fast to the point and easy . Communication was great as well .
Overpriced diagnosis and labor ($315 fee) to replace aug battery. The battery cost is $75-$150 and labor was $315 diagnostic fee
impeccable service the service bay employee who helped me was absolutely outstanding. In todays day and age a uniquely personal and help experience that exceeded any reasonable expectations.
It took me on month to have a few things done at this center. There were delays from the warranty approval process. However, most of my experience was defined by the lack of consistent and accurate communication from the reps I worked with , Marvin and Paul. I have been coming here for at least ten years and usually work with Eder. Though it can take time to go thru the process, I was frustrated in this experience because I was continually offered incorrect information about timelines, incoming parts and so forth. It was very hard to plan my work and ... Read More DealerRater - Aug 28, 2026
Had my Jeep serviced within a day as promised by the technician. Thank you very much much!
excellent service excellent staff didn't have to wait too long. greeted politely when i arrived
Communication was terrible. No one called to update me on the status of my vehicle. They had to order a part, didn't bother to call and let me know it was on back order. I had to call myself to get updates and even then would have to request a call back, because the service advisor was not available. Some times they didn't call me back. They had my van for almost a month. At pick up, the van was filthy, it was obvious it was sitting outside for a month. They didn't bother to rinse it ... Read More DealerRater - Aug 24, 2026
Paul helped me with my truck was very thorough and made sure everything got done right
Had all the suggested services performed on my truck. Great customer service. Added 1 more with an overnight stay.
Only had my Jeep one day and the recall wasn’t needed. Jeep good. Excellent service n thank you!
Servie was great. I told them I would wait and tthey completed the oil change and inspection within an hour.
I had not been at this place for few years after I traded in Chrysler 300, and I had Pacifica before that. When I went to the service, one of the service advisors recognized me and treated me like a long time customer.
Paul is a fantastic service advisor it’s why I come back every every time
Very honest and helpful dealership. No hidden prices. overall, I had a great experience. I would do business with them again.
They Couldnt fix my car, wasted 350$ for nothing. Hate this place, literally took 4 days to do nothing
Always an A+ experience at Glendale Dodge Jeep Ram. Have had 3 Wranglers and have taken them all there for service.
Bought a brand-new 2027 Pacifica Pinnacle on August 12. The car came out of the dealership with a front suspension noise on speed bumps. I reported it the next day and returned on August 14 with only 120 miles. The service manager said the car was too new and to put more miles on it.
I then asked for a large loaner so I could leave the vehicle for warranty work. I need a larger vehicle because my son has special needs and uses a mobility device. They said the only option was a hatchback, which does not work for my family, and they ... Read More DealerRater - Aug 18, 2026
My service was incomplete. Also every time I go in for an oil change there’s always an extensive diagnostic review which the service center sales guys try to get me to pay extra.
I paid for 4 oil changes with tire rotation and my last oil change they did not do tire rotation due to the lug nuts on one tire they said couldn’t be removed. The tire pressure wasn’t addressed and now on my dash screen I no longer can see the tire pressure screen. I’m not sure what they did. I called and the service ... Read More DealerRater - Aug 18, 2026
Love it such an amazing dealer great customer service very nice management and amazing employees
I had to bring my Wrangler back in a second time for issues with the power steering. Even though they ultimately could not fix it, they were able to tell me that the issue is most likely the aftermarket radio I had installed. The tech took the time to explain it and show me how the power steering was fine with the radio fuse removed. So now I know I have to go back and see my radio guy. Thanks Glendale DCJR!
My service tech Marvin was Great, kept me informed for every step. Looking forward to working with him again
Paul is excellent ( as usual) I’ve been coming to Glendale Dodge since 2014 and would never take my truck anywhere else! Great experience always!
Car wasn't washed and there was no updated label in the car for the next oil change. I felt as if the car wasn't serviced at all.
I have a very good warranty so things usually work out in my favor. The team are all nice and I like them personally. I don't like being told I need a new tire when it is only a flat repair. I don't like guessing at what will be under warranty. I knew exactly what was wrong with my vehicle and asked what the cost would be if it was not under warranty, they would not answer me. They said they would have to diagnose the problem themselves and follow their procedure, but said that I have a ... Read More DealerRater - Aug 11, 2026
Working with associate Paul is very helpful. He takes time to explain what is needed.
The team here is truly exceptional and has gone above and beyond for me every time I have visited. Between service needs on my jeep to trading my 10 year old jeep in for a brand new 2026, it's truly such a seamless experience with the best customer service that you just can't get anymore these days. I also have to give a special shoutout to Marvin in service and Oscar in sales. Between the two of them, I am always taken care of and truly can't imagine going anywhere else.
The team was extremely helpful and provided high quality service. My only criticism would be with the Jeep brand. I was notified of yet another recall that required attention, this is the third in four years. The repair would require the car to be kept overnight but no loaner car was offered. Since the service required is due to a failure by Jeep, it is extremely disappointing that they can't offer loaner vehicles to make the repair process much less difficult on the customer.
By far the best experience in buying a new vehicle. The sales representatives were laid back, helpful and patient. This team was not pushy at all!! They worked with me in the situation I was in and helped get into an awesome Jeep Wrangler! Thank you!
I have used this service center for over 6 years now. Paul and Tina have always made sure I was taken care of and that my concerns were answered and addressed as fast as possible. Cyrose is a new addition and is very dependable and respectful. Overall even thought the current vehicles were not purchased at this location I have made it a point to never get service anywhere else. Paul and his team do their best to make sure my vehicle issues are taken seriously and do whatever they are able to do to fix them. Great Service Department!!
Overall the service over at Glendale Dodge has been great. But what makes the service even better is Hilbert. His very knowledgeable, honest and professional. I highly appreciate his professionalism and dedication.
This dealership always treat me and my jeep w respect service is always quick and complete my service writer always keeps me informed during the process. The employees seems to genuinely care about its customers
Polite and experienced customer rep, lady coordinating transportation is just awesome and positive, happy with Hilbert too.
I received a text that you needed to work on the battery. I assumed that meant the EV battery. That's on me. But I assumed that because no normal battery is over $600. The voicemail from Hunter literally said: it would be
"685 for the battery itself". But when I looked the bill, I saw I was charged 300 for the battery and then anther 300+ for labor. I can replace a battery in like 2 minutes. That's insane to charge 300 to put a battery in my car.. And a total rip off like that and makes me question what else ... Read More DealerRater - Aug 3, 2026
Had the pleasure of working with Reuben on my new vehicle. He and his staff to include Jackson and the Ellis family were a pleasure to work with. They made my car buying experience extremely easy and without pressure, especially coming from out of town. Thank you Ellis family and the entire Glendale Ram dealership. Keep up the outstanding work.
Gas tank issue but wanted to charge me to check what the issue is.
2 safety recalls and the car going to stay with them for a week to check it, and then 2-3 months to fix if there's an issue. and on top of it, Stellantis was offering a low reimbursment for car rental and not paying for taxes or fees, I don't know why I have to paay anything for a recall. I even offered them to directly pay any rental company they said no. I've worked with MBZ, BMW, Audi and Honda, never had this ... Read More DealerRater - Aug 1, 2026
Took my 300 in to replace rear camera. The work was completed and the camera works fine. I reported an occasional thumping noise coming from engine compartment on startup. They were unable to duplicate my complaint (maybe next time). The service department has always been open to my concerns.
Poul and the team working on my car were very professional & available any time I had question. Always in contact & fast service.
The team was exceptional and my RAM service and recall was completed earlier than expected!
Service was quick, simple & professional. This is my regular dealer & I have always been happy.
Just purchased my 6th and 7th (Jeep Cherokee for my wife and Ram 1500 for me) vehicle from Glendale and the reason we keep coming back is because you get such more personalized care and service from a family-owned dealer. We've always walked out with the car we wanted and a great deal. They have even gone above and beyond to find the vehicle we want or even deliver the vehicle when it would have been time prohibitive for us to get to the dealer from our home in Orange County, saving us time and getting our vehicle earlier than ... Read More DealerRater - Jul 28, 2026
Marvin is always friendly and knows how to help me with my vehicle. Service amd parts
Every time I come to the dealership, I’m always greeted with a smile, service text especially Marvin are always very helpful
Paul Batista was very sweet and helpful! The entire process was quick and my car was fixed quickly.
The car has a flat tire didnt fix we take it somewhere else and we realized the sides of tire are worn out dealer didnt tell us anything
I have been going to Ellis dodge for years and this may be my last time…..the service dept is nothing but liars… The tell you one thing get your money and forget you exist…..for my next car I will not purchase it from glendale…..
They made the process easy and fast for me to change one lease for a new one.
Great people, not pushy and very friendly. Best looking Jeep dealership around with free coffee, good air conditioning and wide selection
I come to this Dodge for all my maintenance needs and every single time. Roger always takes care of me. He treats me great and creates a great experience for me. Roger and the rest of the team at this Dodge has always treated me top-tier thank you!
Hunter and his team installed a replacement starter that later proved to be defective. The vehicle had to be returned, and the faulty starter was replaced under Jeep's warranty. Because the additional repair was the result of the defective starter, Hunter assured us that Jeep would reimburse the cost of the rental car and provided the phone number to request reimbursement.
The dealership kept the vehicle for more than two weeks while completing the repair, resulting in rental car charges totaling $445. Those costs were incurred solely because the Jeep remained at the dealership awaiting repair.
After we returned the ... Read More DealerRater - Jul 20, 2026
I’m always treated so well at this dealership. I appreciate the attention I’ve been given.
Not ready, no rental available not on consumer best interstate, from the beginning give me conflicts
Great service, very respectful with us, salesperson very attentive and helpful in obtaining our new jeep wrangler
Glendale DCJR always provide expert mechanics services in maintenance of my Jeep that is beyond satisfactory.
so kind and easy going- smooth transition from the beginning to end- really reliable and good group of people
Great job to Marvin and team. Marvin was easy to work with, honest and transparent, and work with me to manage to an urgent turnaround.
The worst experience, dishonest, incompetent and extremely slow service. They make me question the entire Dodge Ram experience. I think I will eventually sell my vehicle and go with another brand.
Paul B. is great!!! He really goes above and beyond with me as well as other clients. I love how he takes the time to explain what needs to be done and will work with you as well as those internally to make sure car repairs are done correctly. I highly recommend going to Paul with any questions you may have about cars, repairs and so forth. Thank you for always being there for me and my Jeep!!!!
Paul has always been a great guy to do all the essential repair work on my car.He is helpful and explains the necessary work that must be done on my car. I have never had a problem that he can't handle. The entire staff that I have met there has always been friendly and helpful from Tina to the advisory management.
The service department was able to slot me in quickly and resolve my issue smoothly. Paul(?) was really easy to work with and I appreciated his patience with all my questions.
Great service as usual! Eder took care of all of my concerns in a very timely fashion.
Marvin was awsome he he assisted me right away and was in full comunicacion through out the process made it easy and got me out of there in no time!
Acknowledged immediately, provided options, followed-up during service, confirmed all work performed and advised of future recommendations.
Marvin and the gang at Glendale Jeep always treat me well and I feel I get good value.
The service team is enthusiastic and easy to connect with. Easy to drop off and pick up my vehicle.
Excellent dealership service writer was very helpful and technician service my vehicle quickly and efficiently
I don't agree with your sales manager's way of working. The art of a skilled salesman lies in attracting customers, not driving them away.
Been going to Glendale dodge for over 20 years now purchased 2 vehicles there n taken my vehicles there for service Great n fast customer service been to others but nothing compares to Glendale service n customer help
My Jeep was ready to go in less than an hour . Thank you very much Joseph
Everyone is super friendly and helpful! I was able to make an appointment easily along with easy drop off. I love the uber service they offer it’s very helpful.
