Customer Testimonials
I had to bring my Wrangler back in a second time for issues with the power steering. Even though they ultimately could not fix it, they were able to tell me that the issue is most likely the aftermarket radio I had installed. The tech took the time to explain it and show me how the power steering was fine with the radio fuse removed. So now I know I have to go back and see my radio guy. Thanks Glendale DCJR!
My service tech Marvin was Great, kept me informed for every step. Looking forward to working with him again
Paul is excellent ( as usual) I’ve been coming to Glendale Dodge since 2014 and would never take my truck anywhere else! Great experience always!
Car wasn't washed and there was no updated label in the car for the next oil change. I felt as if the car wasn't serviced at all.
I have a very good warranty so things usually work out in my favor. The team are all nice and I like them personally. I don't like being told I need a new tire when it is only a flat repair. I don't like guessing at what will be under warranty. I knew exactly what was wrong with my vehicle and asked what the cost would be if it was not under warranty, they would not answer me. They said they would have to diagnose the problem themselves and follow their procedure, but said that I have a ... Read More DealerRater - Aug 11, 2026
Working with associate Paul is very helpful. He takes time to explain what is needed.
The team here is truly exceptional and has gone above and beyond for me every time I have visited. Between service needs on my jeep to trading my 10 year old jeep in for a brand new 2026, it's truly such a seamless experience with the best customer service that you just can't get anymore these days. I also have to give a special shoutout to Marvin in service and Oscar in sales. Between the two of them, I am always taken care of and truly can't imagine going anywhere else.
The team was extremely helpful and provided high quality service. My only criticism would be with the Jeep brand. I was notified of yet another recall that required attention, this is the third in four years. The repair would require the car to be kept overnight but no loaner car was offered. Since the service required is due to a failure by Jeep, it is extremely disappointing that they can't offer loaner vehicles to make the repair process much less difficult on the customer.
By far the best experience in buying a new vehicle. The sales representatives were laid back, helpful and patient. This team was not pushy at all!! They worked with me in the situation I was in and helped get into an awesome Jeep Wrangler! Thank you!
I have used this service center for over 6 years now. Paul and Tina have always made sure I was taken care of and that my concerns were answered and addressed as fast as possible. Cyrose is a new addition and is very dependable and respectful. Overall even thought the current vehicles were not purchased at this location I have made it a point to never get service anywhere else. Paul and his team do their best to make sure my vehicle issues are taken seriously and do whatever they are able to do to fix them. Great Service Department!!
Overall the service over at Glendale Dodge has been great. But what makes the service even better is Hilbert. His very knowledgeable, honest and professional. I highly appreciate his professionalism and dedication.
This dealership always treat me and my jeep w respect service is always quick and complete my service writer always keeps me informed during the process. The employees seems to genuinely care about its customers
Polite and experienced customer rep, lady coordinating transportation is just awesome and positive, happy with Hilbert too.
I received a text that you needed to work on the battery. I assumed that meant the EV battery. That's on me. But I assumed that because no normal battery is over $600. The voicemail from Hunter literally said: it would be
"685 for the battery itself". But when I looked the bill, I saw I was charged 300 for the battery and then anther 300+ for labor. I can replace a battery in like 2 minutes. That's insane to charge 300 to put a battery in my car.. And a total rip off like that and makes me question what else ... Read More DealerRater - Aug 3, 2026
Had the pleasure of working with Reuben on my new vehicle. He and his staff to include Jackson and the Ellis family were a pleasure to work with. They made my car buying experience extremely easy and without pressure, especially coming from out of town. Thank you Ellis family and the entire Glendale Ram dealership. Keep up the outstanding work.
Gas tank issue but wanted to charge me to check what the issue is.
2 safety recalls and the car going to stay with them for a week to check it, and then 2-3 months to fix if there's an issue. and on top of it, Stellantis was offering a low reimbursment for car rental and not paying for taxes or fees, I don't know why I have to paay anything for a recall. I even offered them to directly pay any rental company they said no. I've worked with MBZ, BMW, Audi and Honda, never had this ... Read More DealerRater - Aug 1, 2026
Took my 300 in to replace rear camera. The work was completed and the camera works fine. I reported an occasional thumping noise coming from engine compartment on startup. They were unable to duplicate my complaint (maybe next time). The service department has always been open to my concerns.
Poul and the team working on my car were very professional & available any time I had question. Always in contact & fast service.
The team was exceptional and my RAM service and recall was completed earlier than expected!
Service was quick, simple & professional. This is my regular dealer & I have always been happy.
Just purchased my 6th and 7th (Jeep Cherokee for my wife and Ram 1500 for me) vehicle from Glendale and the reason we keep coming back is because you get such more personalized care and service from a family-owned dealer. We've always walked out with the car we wanted and a great deal. They have even gone above and beyond to find the vehicle we want or even deliver the vehicle when it would have been time prohibitive for us to get to the dealer from our home in Orange County, saving us time and getting our vehicle earlier than ... Read More DealerRater - Jul 28, 2026
Marvin is always friendly and knows how to help me with my vehicle. Service amd parts
Every time I come to the dealership, I’m always greeted with a smile, service text especially Marvin are always very helpful
Paul Batista was very sweet and helpful! The entire process was quick and my car was fixed quickly.
The car has a flat tire didnt fix we take it somewhere else and we realized the sides of tire are worn out dealer didnt tell us anything
I have been going to Ellis dodge for years and this may be my last time…..the service dept is nothing but liars… The tell you one thing get your money and forget you exist…..for my next car I will not purchase it from glendale…..
They made the process easy and fast for me to change one lease for a new one.
Great people, not pushy and very friendly. Best looking Jeep dealership around with free coffee, good air conditioning and wide selection
I come to this Dodge for all my maintenance needs and every single time. Roger always takes care of me. He treats me great and creates a great experience for me. Roger and the rest of the team at this Dodge has always treated me top-tier thank you!
Hunter and his team installed a replacement starter that later proved to be defective. The vehicle had to be returned, and the faulty starter was replaced under Jeep's warranty. Because the additional repair was the result of the defective starter, Hunter assured us that Jeep would reimburse the cost of the rental car and provided the phone number to request reimbursement.
The dealership kept the vehicle for more than two weeks while completing the repair, resulting in rental car charges totaling $445. Those costs were incurred solely because the Jeep remained at the dealership awaiting repair.
After we returned the ... Read More DealerRater - Jul 20, 2026
I’m always treated so well at this dealership. I appreciate the attention I’ve been given.
Not ready, no rental available not on consumer best interstate, from the beginning give me conflicts
Great service, very respectful with us, salesperson very attentive and helpful in obtaining our new jeep wrangler
Glendale DCJR always provide expert mechanics services in maintenance of my Jeep that is beyond satisfactory.
so kind and easy going- smooth transition from the beginning to end- really reliable and good group of people
Great job to Marvin and team. Marvin was easy to work with, honest and transparent, and work with me to manage to an urgent turnaround.
The worst experience, dishonest, incompetent and extremely slow service. They make me question the entire Dodge Ram experience. I think I will eventually sell my vehicle and go with another brand.
Paul B. is great!!! He really goes above and beyond with me as well as other clients. I love how he takes the time to explain what needs to be done and will work with you as well as those internally to make sure car repairs are done correctly. I highly recommend going to Paul with any questions you may have about cars, repairs and so forth. Thank you for always being there for me and my Jeep!!!!
Paul has always been a great guy to do all the essential repair work on my car.He is helpful and explains the necessary work that must be done on my car. I have never had a problem that he can't handle. The entire staff that I have met there has always been friendly and helpful from Tina to the advisory management.
The service department was able to slot me in quickly and resolve my issue smoothly. Paul(?) was really easy to work with and I appreciated his patience with all my questions.
Great service as usual! Eder took care of all of my concerns in a very timely fashion.
Marvin was awsome he he assisted me right away and was in full comunicacion through out the process made it easy and got me out of there in no time!
Acknowledged immediately, provided options, followed-up during service, confirmed all work performed and advised of future recommendations.
Marvin and the gang at Glendale Jeep always treat me well and I feel I get good value.
The service team is enthusiastic and easy to connect with. Easy to drop off and pick up my vehicle.
Excellent dealership service writer was very helpful and technician service my vehicle quickly and efficiently
I don't agree with your sales manager's way of working. The art of a skilled salesman lies in attracting customers, not driving them away.
Been going to Glendale dodge for over 20 years now purchased 2 vehicles there n taken my vehicles there for service Great n fast customer service been to others but nothing compares to Glendale service n customer help
My Jeep was ready to go in less than an hour . Thank you very much Joseph
Everyone is super friendly and helpful! I was able to make an appointment easily along with easy drop off. I love the uber service they offer it’s very helpful.
They did a great job finding a good price on the replacement piece and washed the car also
They had my Jeep in and out much more quickly than I expected, which was a nice surprise. My service advisor was great!
Marvin is very clear and helpful, he’s a good service advisor. All service was done quickly and correctly.
This is a busy service department but the service advisors are very responsive and communicative about the work and time expected all along the way. They are reachable easily by text which is a huge plus to me.
They totally exceeded my expectations!!! I walked out with my dream car & a monthly payment lower than I expected!
Best dealership in Paul is the ultimate I love this place and he always takes care of me
We experienced a total of two minutes of waiting time for a service representative to assist us. Upon informing him of the issue, he promptly investigated whether it was covered under warranty. Fortunately, it was. The Jeep was completed within 24 hours, and the service center promptly contacted us via voicemail. The facility is immaculate and meticulously organized. The majority of the service representatives are exceptionally courteous and eager to provide assistance. I highly recommend bringing your Jeep for service.
Easy service visit. Well satisfied with experience. I enjoyed working with Hilbert (my service advisor).
The service staff is friendly and helpful. They always perform above and beyond my expectations.
Always the best! Most helpful, quick, efficient, professional and friendly. Been coming here for years
Amazing experience all around. Everything was quick and easy and I had zero complaints about anything!
Great service at this dealer the employees are very friendly thank you i feel my 3 vehicles are well maintained
Marvin is awesome and everyone else who works at the dervice center. Unfortunately the warranty center is not so much. Takes too long to get authorization and my car has to sit there until authorization is approved. Hope the warranty center gets a better and smooth system to authorize work to be done on a car, customer will be much happier with this kind of transition.
I would like to make clear the following: I am careful with these evaluations. As we move along with this response per your request. As a professional, I’m not a corporate human resource evaluator. This is important since, these reviews that you request impact the working careers whom we respond per your insistence.
I had $10 roll of quarters stolen from center console during service. Estimate was needlessly high on repair. One of the parts was under warranty because it was them who did original work. It’s a hot mess. This was second bad experience …
The sales team were awesome and not pushy, Pouria Deilamy is the sales rep that we worked with closely and he was awesome and a complete professional the entire interaction. You guys are lucky to have him.
Paul is a professional and I have been dealing with home for quite a few years. Always delivers in time.
Brought my vehicle in to be serviced on a Wednesday and on Friday at the end of day I picked it up because nothing was done nor had even been diagnosed yet.
At my last visit, I had a great customer service. Thank you for everything. I would recommend.
People are so helpful!! Love Marvin! He makes sure that I am always satisfied with the work on my car
Hunter was so awesome, I will definitely be coming back again sometime soon in the future!! 🎉🎉👍👍😊😊
Personable and kept me updated on the status of my truck. Explained to me what the problem was and how they were fixing it as soon as possible.
I was charged for a diagnostic and then they never performed the diagnostic. At first they refunded half my money. And I was fine with this because they told me they thought it was a simple battery problem . Then my car ended up shutting down at an intersection in the middle of the night--obviously not a simple battery problem. So I returned to continue the work they started, and they assigned me a new representative and tried to charge me another $380, talking about their work isnt free. Well, my time and my life isn't free either, so, I towed ... Read More DealerRater - Jun 16, 2026
Every time I go and get my car looked at or take it for service, always have great customer service. Always helpful and polite
Being a customer here has been a pleasure here. From the staff in the sales associates to their managers all professional, approachable and knowledgeable. I would like to mention that Roger goes above and beyond all the time and spends time to make sure everything is explained, understood and taken care of. Tina, Kyros(hopefully I spelled it right) are very helpful and make sure I’m never stranded when it comes to waiting at the dealership for hours. To bring it all together they have a great manager Eder that always shows empathy and understanding of any situation and ... Read More DealerRater - Jun 15, 2026
Best costumer service Eder and Christy very profesional and kind they are alway on the top
Quick and easy servicing. Communicative. The price was a little crazy but I can't blame the service workers for that. All very friendly.
Severe lack of follow up. Wasted an entire day just to have the manager State we can't do the repairs for fear of damaging tge tires Hence I was advised to PURCHASE NEW TIRES BEFORE MY CONCERN CAN BE ADDRESSED
Po was outstanding and easy to deal with. Probably the smoothest car buying I've ever had.
Very happy much better service experience than I have received from same dealer in the past. New management? I’ll go again for next service
Roger Dominguez was my service advisor! His customer service is exemplary!!! He was courteous, very knowledgeable, patient, articulate and truly cared that my questions were answered and the service I needed was provided to meet my schedule. His professionalism is exceptional and rare in today's world. Because of Roger, Glendale Doge will by my home for my auto's maintenance. Thank you Roger!!!!! 10*s Plus for Roger!!!!!
Glendale Dodge service department is superior to my BMW and Mercedes dealerships! This is why i am - and will continue to be - a loyal Dodge customer. Of special note: service Forman, Al, and mechanic, Chris, are top of the top. Knowledgeable, courteous, and VERY service-fist employees!
Always get an appointment when needed. Friendly-helpful staff .Nice outside area to hang out with wifi.
I’ve been coming to the Ellis family for my automotive needs for over 15 years and plan on another 15 God willing.
Staff is always nice and service was fast. Waiting area is also comfortable while I wait
The list is so long it won’t fit here the frustration and unreliabiiity is unexplainable
I love coming to GDCJR. Will drive out of my way to bring my car into them. I get answers to my questions, great work and friendly advisors.
Paul, the service Advisor is the best advisor. Very kind and knowledgeable. He checked my car in detail.
Staff were very helpful and the service was excellent quick and cleane I had good time
Thank you for the service. Just wish you could of fixed my defroster cable. Other than that, it was great service.
All the staff were friendly people, willing to help and been ready to make a really good deal.
Took my truck in for a recall, which was fixed much more quickly than I anticipated. It was a pretty big pain to figure out the rental car situation, but I don't pin that on the service center. That said, as a long time patron of this dealership I'd like to see that process smoothed out considerably. Hunter was fantastic.
Always a positive experience when service is required. More costly than independent shops but sacrifice for factory trained mechanics and OEM parts.
I love visiting this dealership! They are very attentive, polite, and they appreciate their customers.
Paul was very attentive and got my truck in for service quickly, I was running out of time and needed to be a work by 7. I appreciate Paul's professionalism and attention to detail with my truck.
The staff and the advisor were friendly, knowledgeable and efficient. The service was completely in the time quoted.
I was very disappointed with the communication from the team. I had dropped my car of for an electrical issues weeks before and was told it was fixed. I turned the car back and explained what I believed to be the issue. I dropped my car off for an appointment on Monday. I heard nothing from the team for days. I called on late Wednesday only to be told they had just done a reset test today. Three days to do a reset. I was told they they thought it was a short and should be completed by Friday. Again ... Read More DealerRater - May 26, 2026
Great customer relations make arranging service easy and efficient. Work performed on time and with explanations that enable the customer understand what has been done & why. Pleased to be able to take my vehicle to such a reliable dealer.
Communicated through the entire repair process with updates and took care of my vehicle in timely manner. Highly recommend visiting this location for all your service and repair needs.
Very friendly service. Paul took the time to explain the issues with the vehicle and the mechanics were very efficient.
