Customer Testimonials
I had $10 roll of quarters stolen from center console during service. Estimate was needlessly high on repair. One of the parts was under warranty because it was them who did original work. It’s a hot mess. This was second bad experience …
The sales team were awesome and not pushy, Pouria Deilamy is the sales rep that we worked with closely and he was awesome and a complete professional the entire interaction. You guys are lucky to have him.
Paul is a professional and I have been dealing with home for quite a few years. Always delivers in time.
Brought my vehicle in to be serviced on a Wednesday and on Friday at the end of day I picked it up because nothing was done nor had even been diagnosed yet.
At my last visit, I had a great customer service. Thank you for everything. I would recommend.
People are so helpful!! Love Marvin! He makes sure that I am always satisfied with the work on my car
Hunter was so awesome, I will definitely be coming back again sometime soon in the future!! 🎉🎉👍👍😊😊
Personable and kept me updated on the status of my truck. Explained to me what the problem was and how they were fixing it as soon as possible.
I was charged for a diagnostic and then they never performed the diagnostic. At first they refunded half my money. And I was fine with this because they told me they thought it was a simple battery problem . Then my car ended up shutting down at an intersection in the middle of the night--obviously not a simple battery problem. So I returned to continue the work they started, and they assigned me a new representative and tried to charge me another $380, talking about their work isnt free. Well, my time and my life isn't free either, so, I towed ... Read More DealerRater - Jun 16, 2026
Every time I go and get my car looked at or take it for service, always have great customer service. Always helpful and polite
Being a customer here has been a pleasure here. From the staff in the sales associates to their managers all professional, approachable and knowledgeable. I would like to mention that Roger goes above and beyond all the time and spends time to make sure everything is explained, understood and taken care of. Tina, Kyros(hopefully I spelled it right) are very helpful and make sure I’m never stranded when it comes to waiting at the dealership for hours. To bring it all together they have a great manager Eder that always shows empathy and understanding of any situation and ... Read More DealerRater - Jun 15, 2026
Best costumer service Eder and Christy very profesional and kind they are alway on the top
Quick and easy servicing. Communicative. The price was a little crazy but I can't blame the service workers for that. All very friendly.
Severe lack of follow up. Wasted an entire day just to have the manager State we can't do the repairs for fear of damaging tge tires Hence I was advised to PURCHASE NEW TIRES BEFORE MY CONCERN CAN BE ADDRESSED
Po was outstanding and easy to deal with. Probably the smoothest car buying I've ever had.
Very happy much better service experience than I have received from same dealer in the past. New management? I’ll go again for next service
Roger Dominguez was my service advisor. His customer Service was exemplary. His articulate communication, patience, knowledge and sincere caring to make sure my service needs were met and attuned to my schedule earn 10*stars! His professionalism is rare in today's world....He treated me as if I was a member of his family. Because of Roger I will be making Glendale Dodge my home base for my auto's service. Thank You Roger!!!!
Roger Dominguez was my service advisor! His customer service is exemplary!!! He was courteous, very knowledgeable, patient, articulate and truly cared that my questions were answered and the service I needed was provided to meet my schedule. His professionalism is exceptional and rare in today's world. Because of Roger, Glendale Doge will by my home for my auto's maintenance. Thank you Roger!!!!! 10*s Plus for Roger!!!!!
Glendale Dodge service department is superior to my BMW and Mercedes dealerships! This is why i am - and will continue to be - a loyal Dodge customer. Of special note: service Forman, Al, and mechanic, Chris, are top of the top. Knowledgeable, courteous, and VERY service-fist employees!
Always get an appointment when needed. Friendly-helpful staff .Nice outside area to hang out with wifi.
I’ve been coming to the Ellis family for my automotive needs for over 15 years and plan on another 15 God willing.
Staff is always nice and service was fast. Waiting area is also comfortable while I wait
The list is so long it won’t fit here the frustration and unreliabiiity is unexplainable
I love coming to GDCJR. Will drive out of my way to bring my car into them. I get answers to my questions, great work and friendly advisors.
Paul, the service Advisor is the best advisor. Very kind and knowledgeable. He checked my car in detail.
Staff were very helpful and the service was excellent quick and cleane I had good time
Thank you for the service. Just wish you could of fixed my defroster cable. Other than that, it was great service.
All the staff were friendly people, willing to help and been ready to make a really good deal.
Took my truck in for a recall, which was fixed much more quickly than I anticipated. It was a pretty big pain to figure out the rental car situation, but I don't pin that on the service center. That said, as a long time patron of this dealership I'd like to see that process smoothed out considerably. Hunter was fantastic.
The service department was very helpful and took good care of my vehicle. Everyone that I spoke with was respectful and made sure that I understood the process. Thank you for the great service!!
Always a positive experience when service is required. More costly than independent shops but sacrifice for factory trained mechanics and OEM parts.
I love visiting this dealership! They are very attentive, polite, and they appreciate their customers.
Paul was very attentive and got my truck in for service quickly, I was running out of time and needed to be a work by 7. I appreciate Paul's professionalism and attention to detail with my truck.
The staff and the advisor were friendly, knowledgeable and efficient. The service was completely in the time quoted.
I was very disappointed with the communication from the team. I had dropped my car of for an electrical issues weeks before and was told it was fixed. I turned the car back and explained what I believed to be the issue. I dropped my car off for an appointment on Monday. I heard nothing from the team for days. I called on late Wednesday only to be told they had just done a reset test today. Three days to do a reset. I was told they they thought it was a short and should be completed by Friday. Again ... Read More DealerRater - May 26, 2026
Great customer relations make arranging service easy and efficient. Work performed on time and with explanations that enable the customer understand what has been done & why. Pleased to be able to take my vehicle to such a reliable dealer.
Communicated through the entire repair process with updates and took care of my vehicle in timely manner. Highly recommend visiting this location for all your service and repair needs.
Very friendly service. Paul took the time to explain the issues with the vehicle and the mechanics were very efficient.
I would definitely recommend Pouria sales guy. Not finance annabel was super rude, that's why I put a 3 star if not it would've been a 5 star very Rude and unprofessional.
Service writers are incompetent and lied to me about repairs, technicians also not capable of doing their jobs properly. Tried to contact the service manager on several occasions which was not successful. Seems like he is well insulated from the problems of the service department. Last visit was better because it was for a recall however I had a simple with a warning light which he could have easily fixed for me but instead told me it would be $300 for a diagnosis. Ended up fixing it myself. Very poorly run department!
Unfortunately I think all the dealerships are similar and ... Read More DealerRater - May 22, 2026
It was fast and easy to drop off my vehicle. Also, they fixed the issue fast. It was easy to pick up my vehicle as well.
Amazing service, Eder is been always on top of the needs on my Jeep every single time I have to visit the dealer
Had a great experience with Glendale Dodge replacing the roof on my 2025 Jeep Wrangler Sahara. The work was done professionally, everything looks excellent, and the process was smooth from start to finish. Hilbert was especially helpful throughout the entire experience. He communicated clearly, kept me updated, and made sure everything was taken care of. Really appreciate the great customer service and quality work.
Very friendly and professional. Eder listened intently and took notes on my concerns. The truck mechanics were done well.
Awesome service as always. Marvin was excellent and the service was done on time. No complaints.
Eder was awesome fixed my car and took care of all my issues and even told me the vehicle had another problem that needs addressing. Highly recomens
Eder always delivers and was very responsive, car came back sooner than expected. Super happy
I moved a while ago and have continued to come to Glendale for my vehicle service. Eder has been very helpful over the past few years, and your service team has caught issues with the car.
Your service team has no communication with me after my truck is dropped off. When there are delays isn't he repair there is no update given to me and I have no confidence this review will even be read so no point in continuing. If you would like feedback feel free to call me.
The best team & place. Always take good care of me. Marvin is the best! Service team is incredible
Although both NOx sensors were replaced my truck still doesn’t pass SMOG in CA as I seemingly must drive 3000 miles. I asked for a forced regeneration under guarantee, or other help but NADA!
No waiting long time , very good aproche from advisor . The oil change was done on time and advisor asked me for tires rotación did it all ready
Paul has great customer service he goes above and beyond to assist his customer ! Great
They were great and helpful in helping me choose the truck I wanted! Great experience overall
It was an easy and seamless process and I would be happy to recommend this dealership to family and friends.
The service was amazing as usual. The Glendale Jeep team always makes the customer feel seen and helped!
Friendly, Fair, and Fastidious. Im on my 4th acquisition from the dealership including both leases and purchases. I rely on the service department for their expediency and accuracy of all maintenance, Paul and Tina make you feel like you're important and take pride in their outcome. I used to be in financing and Ruben who has since been promoted was excellent to work with. He made the process easy and took extra steps for customer service. Angelo and Robert worked hard finding the right car which was a tall request. They delivered. Top to bottom you can tell it'... Read More DealerRater - May 14, 2026
Glendale Dodge provided great service. Their customer service is next to none. They explained what they were going to do and completed the work as promised.
Glendale Jeep always gets me an appointment quickly. My truck gets done on time (when they said it would) and without any issues.
Great customer service and very clean. Location very convenient because I had to rent a car.
Excellent customer services! Mr. Eder Alcaraz was friendly, attentive, very professional and made the whole experience smooth.
Great customer service and the work was done on a timely manner. I plan to do all my future maintenance at Glendale Dodge Jeep dealer.
GDCJR has always been a pleasure to work with. All the service performed was done right and on time! Roger and Kenny are the best! Thank you!
Quick and professional service, went in for an oil change, took less than 45 minutes without an appointment.
I've been coming to Glendale Dodge for the past 2 years. I like the fact that the service advisors recommend what my truck needs at the time and aren’t pushy on any services. Which is greatly appreciated to not feel hassled every time I come to get my truck serviced. I'm very happy with Glendale Dodge and will continue to be my place of service for my vehicle for the foreseeable future. Thank you!
Marvin was my service advisor while my truck needed a new windshield . Marvin was 10 stars out of 10.. very communicative ,courteous and professional in every which way.. will definitely return to have service done on my Ram 2500 .. at Glendale Dodge .. Great job Marvin…
Customer service is great. Service on my vehicle, also great. Thanks. Look forward to next time.
Did a great job. Apricate the communication regarding the status of my car. They met their deadline and loved my car wash.
The advisors are great and I’m sure they have said rules that they have to follow and they was very helpful. Unfortunately, your dealership was not helpful when I needed your help when I had my car since 2014 I had same concern over and over and then nobody found it until after I was over my warranty and packed my any kind of a service limit but at this point is very hard to actually recommend anybody to come to your center, but I still do because I like your advisor
It took three weeks to diagnose and replace the Intelligent Battery Sensor. That doesn't seem appropriate, and it took numerous interactions with Stellantis to have the issue resolved. It was also the second time at the Service Center for the same issue. The issue had to elevated to Stellantis to have a rental vehicle for the period of service.
Wonderful people to work with, verry helpful and kind. They know there business. I will only go to Glendale Dodge for service and vehicle purchases!
Friendly prompt service every time I bring my vehicle in for oil change and tire rotation.
Excellent service as usual, the one thing I don’t like is when you ask for this long written comments
Good customer service. Thanks to Hilbert. I got my car back earlier than what it was expected.
Everyone is really nice and I’ve been able to do all my vehicle’s maintenance quickly. Highly recommend.
Troubleshooting was spot on - transmission running smoothly now. Eder and Tech Team extremely courteous and efficient.
Everyone is so friendly and willing to work with you to negotiate a reasonable price. Lots of follow ups after purchase to make sure I was happy. Customer service is excellent!
Absolutely the best dealer experience ever, hands-down! The owner actually took the time to personally go over my purchase with me to make sure everything was right. They followed my vehicle and kept me informed from order, through the build process, right up to delivery, which was quick and trouble free. I will definitely be buying my next vehicle from them and highly recommend them to others!
Had an excellent experience with Glendale Dodge replacing the roof on my 2025 Jeep Wrangler. Hilbert was professional, helpful, and made the whole process smooth from start to finish.
Mario and Ruben were great workers helps with everything we needed and met our expectations
I purchased my Rubicon here last May, I have gone in twice for basic oil change and minor maintenance. Eder in the service department is great, he kept me updated and explained all the work done in detail. I highly recommend this dealership.
The absolute best dealer and service department in Los Angeles . If you’re looking for the best service department for your jeep look no further than Glendale Dodge Chrysler Jeep Ram. I drive from Santa Monica well worth the drive.
Roger Dominguez is the best! For 3 years he’s always taken care of me when I’m there for maintenance or any vehicle issue.
They helped me to choose the model that I like with the information that I need on each model.
Was super impressed with how efficient the whole process was. Alex was extremely Helpful and got me in and out of the dealership with a brand new car faster than ever. And was very informative.
Excellent and prompt service. Marvin was awesome, friendly, and informative. I will definitely come back for service.
Recibí una buena atención y muy buen trato de parte de los trabajadores 100% recomendado
Service department is great. Brought my Ram 2500 in for a warranty issue and it was taken care of quickly. Roger kept my updated without me needing to call
This was first time purchasing a vehicle at Glendale. I received outstanding service, great selection of reasonably priced vehicles. I worked with Alex, who was very helpful! 10 out of 10 experience!
Awesome dealership would recommend them and staff to any friend or family. All staff were professional while maintaining a family feel! Happy with it all around! Will be a lifelong customer!
Staff members are always professional and courteous. Staff are informative and explain well on what the car needs
My service department experience has been very good. Hilbert, my service advisor, is very professional, kind and caring. Also the manager Elber is awesome. Much love to this dealership’s service department!
The entire experience was smooth and easy. They were friendly and helpful and Ruben and Divin are. Las Vegas. awesome.
Great service! It made shopping experience for a new vehicle fast and easy.! Thanks to Davin & Annabel.
Took me right in with out an appointment and serviced my vehicle thanks again Eder.
My car tech Javier is the bomb! Honest and fair! Never charges me for work I don’t need! Thanks, Javier!
Best experience ever. We were shopping around and after visiting a few other dealerships around the area we had to come back to Ellis. Mario M and Ruben were amazing. The process was very smooth and straightforward. Definitely recommending to family and friends. We felt like part of their family.
I would highly recommend this dealership Dvin, the sales rep was very helpful and very knowledgeable he knew about the vehicle I was interested and added no pressure. He was very helpful. Unlike the first sales rep didn’t know anything about the vehicle because I went twice to the dealer thank god the second time I got to meet Dvin!
I had an amazing experience buying a car from Dvin. The service was professional, friendly, and very helpful from start to finish. He took the time to answer all my questions, explained everything clearly, and made the whole process smooth. I’ll definitely be sending friends and family here in the future!
The most excellent experience in getting a new vehicle we ever experienced! Efren & Jackson made the process so easy & efficient! They took the time to explain all the features for the different truck models! It was a no brainer to lease a new truck from Ellis Dodge!
